“I asked for the cold brew separate from the ice to get more coffee. This b*tch gave me a 1/2 cup. Aw he** no.”
That little outburst was courtesy of a friend of mine on good ol’ facebook.
That quote was accompanied by a picture of two 16oz glasses. One of the glasses was filled with ice, and the other was half filled with cold-brew coffee. Apparently, it was this friend’s plan to get the two separate to try to game the system and get a full 16oz of cold-brew. I guess she wasn’t too happy when she was delivered the drink and realized that her scheme didn’t work…
Then, to make matters even worse, there was friend after friend commenting on the post saying things like, “You should complain about that!”
C’mon, are you freakin’ kidding me?
Let me make a short argument as to why this friend, and all the goons telling her to complain, were totally in the wrong…
I guarantee that the coffee shop has standard sizes. And, I’m also sure that the size she ordered was 8oz of cold-brew. So, logically, if you get 8oz of cold-brew in a 16oz glass, then the other 8oz is going to be filled with ice.
By her asking the barista to separate the ice, that doesn’t automatically mean the standard amount magically goes from 8oz to 16oz. I guess in her mind it would (but that’s not how the world works)… In other words, she got exactly what she paid for. No more, no less.
The point of this?
Communicating your intentions clearly with others! She didn’t communicate what she ultimately wanted, which was 16oz of cold-brew. If she had clearly stated what she was looking to get, then the barista would have charged her the price for 16oz of cold-brew, and that would be the end of it. But it obviously wasn’t… Instead, this friend decided to throw an online hissy-fit simply because the barista did their job correctly.
In the business world, when you’re communicating with clients, or even coworkers, you must say what you mean, and mean what you say. People can’t read your mind, and if you expect them to be able to, then you are in for a rude awakening. Always err on the side of caution, and assume that you have to explain yourself.
Going in depth will build a stronger bond between you and your customer/coworker. AND, they will know that you are someone they can trust and rely on.
ALWAYS COMMUNICATE CLEARLY!
Until next time,